SHIPPING & RETURNS
INFORMATION ON THE RIGHT OF WITHDRAWAL
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us, The Fabrik UG (haftungsbeschränkt), Simon-Dach Str. 14, 10245 Berlin, E-Mail: marketing(at)studio183.co, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to sent your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You shall send back the goods or hand them over to us, The Fabrik UG (haftungsbeschränkt), Simon-Dach Str. 14, 10245 Berlin, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract to us. The deadline will be met if you send back the goods before the period of 14 days has expired. You will have to bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristic and functioning of the goods.
Please use the original packing material in the event of sending back the goods, if the original packing material is still at hand.
Contracts excluded from the right of withdrawal
The right of withdrawal s does not apply to the contracts listed in section 312g (2) of the German Civil Code (BGB), which are in particular:
- Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer;
- Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or for hygiene reasons, if the seal has been removed after delivery.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract
To The Fabrik UG (haftungsbeschränkt), Simon-Dach Str. 14, 10245 Berlin, E-Mail: marketing(at)studio183.co
- I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*); Please describe goods/services precisely so it is possible to identify to which goods or services withdrawal refers.
- ordered on (*). . . . ./received on (*). . . . .;
- name of consumer(s);
- address of consumer(s);
- signature of consumer(s);
- (only if this form is notified on paper);
(*) complete as appropriate
Your order will be shipped with DHL STANDARD DELIVERY + TRACKING NUMBER. STUDIO183 claims the right to utilize a different shipping provider at any point in time.
At the check-out the shipping costs are calculated, and are visible when
conducting payment. In case of purchasing more than one product with an order,
varying shipping costs can apply. Free shipping is provided only for purchases
above 100€ and it is not provided for Third Party items - STUDIO183 ONLINE POP UP 2020, which are listed below*
Unless agreed upon otherwise, your order will be delivered within 1 to 5 business
days (Germany and EU) or 2 to 14 business days (rest of the world) to the
shipment address specified by you, depending on the place of delivery chosen.
The delivery term starts after the business day following our receipt of your
complete payment, unless stated otherwise.
Deliveries to countries liable to customs duties: DHL will charge all import sales
taxes, customs duties and handling charges separately for each country. Please
note that the customer will be responsible for any banking charges as may be
incurred in foreign countries. In case of a return, customs duties, import sales
taxes and DHL handling charges, will not be refunded.
* Shipping and returns from Third Party items - STUDIO183 ONLINE POP UP 2020
During this difficult time caused by the spreading of the COVID 19, STUDIO183
started an online project to support and host international designers and artists
on Studio183 online platform.
The artists & designers which participated in this campaign are:
JULIA KAJA HROVAT
SARA LEME JEWELRY
WE GOT COOKIES
If any item is purchased from the mentioned subject, the shipping and returns is
not managed by Studio183, but only by the specific designer. In case of a return,
Studio183 will notify the designer which will get in touch with the customer for
the return policy.
Consumers have a statutory right of withdrawal, regarding which we inform
you in the section "Right of withdrawal". Your statutory right of withdrawal
remains unaffected by the following provisions:
Right to Exchange: Item exchanges will be accepted on the premises that all
the item is returned in an unused condition, contained in its original
packaging, including the original hang tags attached. In case items have been
worn or damaged the customer has no right to exchange.
In order to exercise your right to exchange, you must inform us at
email@example.com of your decision to revoke the online order by means
of a clear declaration (e.g. a letter sent via post, or email), including the order
number, reason for the return and the product that you would like to
exchange it for once the returned item is received in the above-mentioned
Studio183 must be informed of your decision to exchange the items within 3
days of you receiving your order.
You must return or transfer the products to us immediately and, in any case,
at the latest within 14 days with effect from the day on which you
communicate the intention to exchange.
Studio183 does not issue return labels. The shipping back is organised by the
customer and must be processed only by standard delivery + tracking number
If you decide to exchange an item, you bear the direct costs for returning the
products, unless you decide to exchange the product with another item of the
same value or higher.
If you do decide to return the items and exchange it with another item which
has at least the same price or higher, Studio183 will cover the shipping back
costs. In this case Studio183 will transfer the amount only when Studio183
receives the credit for the new exchange purchase, and only when the
returned items reaches Studio183. In this case, Studio183 will repay the
shipping back cost, with the exception of additional costs, which arise from
the fact that you selected a form of delivery other than the most reasonable
standard delivery offered by us (standard delivery + tracking number).
You will receive an invoice for any outstanding amounts for exchanging an
item to a new higher priced item. We must receive a payment confirmation
for this before the new item is shipped out.
Studio183 will use the same means of payment, which you had originally used
during the original transaction, for this repayment unless expressly agreed
otherwise with you; you will not be charged any fees owing to this repayment.
The right to exchange items is not provided for Third Party items - STUDIO183
ONLINE POP UP 2020, which are listed above*